Terms and Conditions for Landscaping Sevensisters

These terms and conditions set out the basis on which Landscaping Sevensisters provides garden and outdoor property services to residential and commercial clients. By making a booking, confirming an estimate, or allowing work to begin, you agree to these terms. They are designed to keep the service clear, fair, and practical for both parties. Throughout this document, references to we, us, and our mean Landscaping Sevensisters, and references to you or the customer mean the person or organisation requesting the work.

These terms apply to all standard landscaping services, including soft landscaping, hard landscaping, turfing, planting, fencing, garden clearance, maintenance, and related outdoor works. If any special arrangement is agreed in writing, that agreement will apply only to the extent stated and will not override the rest of these terms unless we expressly confirm otherwise. We may update these terms from time to time, and the version in force at the time your booking is accepted will govern the relevant job.

Nothing in these terms affects your statutory rights under UK law. If a part of these terms is found to be unlawful or unenforceable, the remaining sections will continue to apply. Our aim is to provide a reliable landscaping service in Sevensisters with transparent expectations about pricing, scheduling, site conditions, waste handling, and responsibility.

Booking process

All bookings begin with an enquiry and a discussion of the required work. We may ask for photographs, measurements, access details, and information about the condition of the site so that we can prepare an estimate. Any quotation we provide is based on the information available at the time. If the actual site conditions differ significantly, we may need to revise the price, scope, or timetable before work starts or while work is underway.

When you accept a quote or estimate, you are making an offer to book the service. A booking is only confirmed once we have accepted it in writing, by email, text message, invoice confirmation, or another clear record. Until confirmation is given, no date is guaranteed. For some jobs, especially larger landscaping projects or seasonal garden landscaping Sevensisters bookings, we may require a deposit before reserving labour, materials, or machinery.

We will use reasonable efforts to keep to the agreed start date and times, but dates are estimates unless we expressly state otherwise. Weather, material supply issues, access restrictions, delays caused by third parties, and health and safety concerns may affect the schedule. If a change is needed, we will aim to notify you as soon as reasonably possible and agree a new date where practical.

It is your responsibility to ensure that the site is accessible and ready for the agreed work. This includes clearing personal belongings, securing pets, granting access to water or electricity where needed, and informing us of underground services, hidden structures, or any known hazards. If the site is not ready and we cannot proceed, we may charge for wasted time or a return visit.

You must ensure that any permissions, consents, or approvals required for the work are obtained before the job starts. This may include landlord approval, freeholder consent, planning permission, building regulation approval, or permission from a management company. We are not responsible for obtaining such permissions unless we have agreed in writing to do so as part of the service.

Payments

Unless otherwise agreed, all prices are stated in pounds sterling and may be subject to VAT where applicable. Our quotation will usually specify whether materials, labour, waste removal, plant hire, and other costs are included. Any item not expressly included should be treated as excluded. If you request additional work, altered materials, or an expanded scope, we may issue a revised quote or charge a reasonable additional amount based on the work undertaken.

Payment terms will be confirmed at the time of booking or on the invoice. For smaller landscaping services, payment may be due on completion. For larger Sevensisters landscaping services or phased projects, we may require staged payments, progress payments, or a deposit. Deposits are normally non-refundable except where required by law or where we cancel the job without cause before work has begun. If a deposit is used to reserve a date, staffing, or materials, it may be retained to cover those costs.

You must pay all invoices by the due date stated. If payment is late, we may charge interest and recovery costs to the extent permitted by the Late Payment of Commercial Debts legislation or other applicable UK law. We may suspend work, withhold future bookings, or decline further services until outstanding sums are paid in full. Title to any goods, materials, or supplied items remains with us until full payment has been received.

We may request payment in advance for bespoke materials, plant orders, skip hire, waste transfer arrangements, or specialist equipment. If a material supplier changes prices after the quote date, we may adjust the charge where the increase is beyond our control and is reasonable in the circumstances. Where a customer requests a substitute product or an upgrade, the difference in cost will be added to the final invoice.

Cancellations and rescheduling

You may cancel or rearrange a booking by giving us notice as early as possible. If you cancel with reasonable notice before materials have been ordered or labour allocated, we may not charge a cancellation fee. However, if we have already incurred costs, reserved machinery, arranged disposal services, or purchased custom materials, you may be required to reimburse those expenses. Any deposit paid may be applied against our losses or administrative costs.

If you cancel at short notice, fail to provide access, or are not present when attendance is required, we may charge a cancellation fee or a call-out fee. The amount will depend on the notice given and the costs already incurred. If repeated access problems or delays caused by the customer affect the delivery of the landscaping service, we reserve the right to cancel the remaining work and invoice for completed services and reasonable losses.

We may reschedule or cancel a booking where necessary due to severe weather, unsafe conditions, staff illness, material shortage, vehicle breakdown, legal restrictions, or other events beyond our reasonable control. If we cancel for reasons within our control before starting work, any advance payment for the cancelled portion will be refunded unless we have already performed part of the service or incurred recoverable costs. We will not be liable for delays caused by events outside our control.

Quality, variations, and customer responsibilities

We will carry out the work with reasonable skill and care, in line with normal standards expected of a professional landscaping company Sevensisters. However, natural materials can vary in colour, size, density, and appearance, and certain changes over time are normal. Settling, shrinkage, movement, weathering, and plant establishment are natural processes and do not automatically indicate defective workmanship.

If you ask for changes once work has begun, we may accept the change at our discretion and may adjust the price and completion date accordingly. Any instruction to proceed with a variation should ideally be confirmed in writing. Where a variation has a material impact on cost or time, we may pause work until the revised terms are accepted.

Where planting is included, we will use reasonable care in selecting and placing plants, turf, and soil products according to the agreed brief. We cannot guarantee the long-term survival of plants or turf where failure is caused by weather, drought, overwatering, neglect, disease, pests, vandalism, soil conditions, or customer action after handover. If a maintenance period or aftercare service has been agreed, the responsibilities of each party during that period will be set out separately.

Liability

Our liability is limited to losses that are a foreseeable result of our breach of these terms or our negligence. We will not be responsible for indirect, special, or consequential losses, loss of profit, loss of enjoyment, or business interruption, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

We are not responsible for damage caused by hidden defects, pre-existing conditions, underground services, unstable structures, poor drainage, subsurface debris, or incorrect information supplied by you. If you ask us to work near services such as gas, electricity, water, telecoms, drainage, or irrigation systems, you must tell us about any known locations and provide accurate information. Where necessary, service location checks should be arranged before excavation begins.

If we temporarily remove or move items such as paving, ornaments, fencing panels, or outdoor fixtures to complete the work, we will use reasonable care. However, we are not liable for pre-existing weakness, deterioration, or hidden damage in those items. Any recommendation we make about remedial work, maintenance, or replacement is advisory only unless expressly included in our quote.

To the fullest extent permitted by law, our total liability for any one claim arising out of a booking will not exceed the amount paid or payable for the specific service giving rise to the claim. If you are acting as a business customer, we also exclude liability for loss of business, revenue, contracts, anticipated savings, and goodwill, except where such exclusion is prohibited by law.

Waste regulations and site clearance

We operate in accordance with applicable UK waste and environmental requirements. Any green waste, rubble, soil, timber, fencing offcuts, packaging, or other materials removed from site will be handled responsibly and in line with relevant waste transfer and duty-of-care obligations. Where we arrange disposal, we may charge separately for loading, transport, skip hire, tipping fees, landfill taxes, recycling charges, or licensed disposal services.

You acknowledge that not all materials can be recycled or disposed of in the same way. Some waste may need to be segregated, stored, or collected separately. If hazardous or controlled materials are discovered, such as contaminated soil, chemicals, asbestos, oil, or treated waste that requires specialist handling, we may stop work and seek instructions. Additional costs arising from such materials will be charged to you unless the issue resulted from our own actions.

You must tell us before work begins if any waste on site may be hazardous, contaminated, or subject to special handling rules. You must not ask us to dispose of materials unlawfully or to conceal waste in a way that breaches environmental law. Any request to leave waste on site, burn waste, or dump it without permission will be refused. We may report any serious suspected breach to the relevant authorities where required by law.

Where we remove waste as part of a landscaping service, ownership of the waste transfers to us only to the extent necessary for lawful handling and disposal, and only once payment terms and collection arrangements have been satisfied. If waste is left behind for you to dispose of, it remains your responsibility from the point at which the work is completed or the materials are handed over.

Intellectual property, photographs, and access

Any designs, drawings, layouts, planting suggestions, plans, estimates, or written material prepared by us remain our intellectual property unless we agree otherwise in writing. You may use them only for the purpose of the booked project. They may not be copied, resold, or shared with another contractor for direct use without our permission, except where necessary to obtain permissions or compare quotations.

We may take photographs before, during, and after the work for internal records, insurance, quality control, and business administration. We will not intentionally include identifying information without consent where this is not necessary for legitimate purposes. Any use of photographs for promotional material will be subject to applicable data protection rules and, where appropriate, your consent.

Force majeure

Neither party will be liable for failure or delay caused by events beyond reasonable control, including extreme weather, fire, flood, epidemic, labour disputes, supply chain interruption, transport disruption, acts of government, or accidents. If such an event continues for a significant period, either party may cancel the affected portion of the booking by written notice, and payment will be adjusted fairly for work completed and costs already incurred.

Complaints and disputes

If you are unhappy with any aspect of the service, please raise the matter promptly so that we can inspect the issue and consider a fair resolution. Minor defects may be capable of repair, adjustment, or partial refund where appropriate. You must allow us a reasonable opportunity to investigate any complaint before arranging third-party remedial work, unless urgent action is needed to prevent further damage.

We encourage early resolution of disputes through good faith discussion. If the matter cannot be settled informally, the parties may consider mediation or another alternative dispute resolution process before starting formal proceedings. This does not affect either party’s right to seek legal advice or pursue claims through the courts where necessary.

Governing law

These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law gives a customer the right to bring proceedings elsewhere. By using our services, you agree that these terms are intended to be interpreted in a practical and lawful manner consistent with UK service standards for landscaping Sevensisters.